MSP automation consulting
ZenTop helps MSPs operate as one with fixed-fee consulting implementations and ZenTop Triage, our intelligent service operations platform that classifies and routes incoming work with added context.
A defined plan for reaching production
We design each implementation around the real workflow and document it for the team that will own it.
Platforms we work in every day
Consulting comes first
Consulting is the foundation of ZenTop. We scope and deliver the implementation your MSP needs now. For service operations, ZenTop Triage provides a purpose-built option.
We design and implement practical systems around the way your MSP works, including intake, back-office, endpoint, documentation, and Microsoft 365 operations.
ZenTop Triage analyzes incoming work for MSP service operations. It applies consistent classifications and helps dispatchers route each ticket.
Designed around operations
Our work starts with the handoffs and exceptions that take time and require repeated judgment.
Build around your PSA, documentation, endpoint, and Microsoft 365 systems rather than moving work into a separate system.
Show the rationale, confidence, and exceptions so your team can understand the automation and intervene when needed.
Focus on workflows and integrations that remain reliable and maintainable under real ticket volume.
Consulting capabilities
ZenTop connects disconnected tools and automates manual handoffs in ways MSP teams can sustain.
Map bottlenecks and measure repetitive work. Then build a prioritized roadmap tied to service quality, capacity, and margin.
Implement automations and integrations across your PSA, RMM, documentation, identity, finance, and back-office systems.
Monitor, document, and tune critical workflows so they remain useful after the initial project ships.
Design the human and technical workflows together, with practical documentation and knowledge transfer included.
ZenTop Triage
Triage uses the information in incoming tickets to support consistent operational decisions while dispatchers retain the ability to review and act.
Classify service catalog fields, impact, urgency, and priority with explainable output.
Use configured rules, team skills, scheduling context, and customer-specific handling.
Search past tickets and documentation by meaning, not just exact keywords.
Identity & access · Recommended: Cloud Operations
Networking · Related resolutions available
Line of business · Assigned by skill match
Start with the process
Tell us which process slows your team down. We’ll define the outcome and scope, then provide a fixed-fee plan for launch.
