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About ZenTop

Built around the way MSP teams work.

ZenTop designs systems around the daily realities of MSP work, including ticket volume, tool sprawl, thin margins, and the people responsible for keeping operations moving.

Our point of view

Automation should improve the operation.

A completed workflow is useful when it produces the right result and the team can understand and own the process.

This view guides our consulting engagements, which begin with actual operating constraints. It also guides ZenTop Triage, a platform built to improve the earliest decisions in service delivery.

We build systems people can control when exceptions happen. The integrations need to be maintainable, and the team needs to see how they affect daily work.

Operator empathyUnderstand the queue from the perspective of dispatchers, technicians, service leaders, and customers.
Engineering disciplineAccount for reliability and security as well as observability and the maintenance burden after launch.
Visible decisionsMake automation clear enough for people to trust its decisions and know when to challenge or improve it.
Practical ambitionFocus on operational problems worth fixing and solutions the team can own.
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Consulting

Focused expertise to improve a specific process, connect systems, or build an automation capability your team can maintain.

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ZenTop Triage

ZenTop Triage applies the same operating approach to service decisions, with added structure, context, and control.

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Start with the process

Talk with us about your operations.

Tell us what is not working as it should. We’ll help you choose a practical way forward.

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