ZenTop Triage
Triage is an intelligent service operations layer for MSPs. It turns noisy intake into structured work, explains its recommendations, and keeps your PSA at the center of the operation.
From intake to action
Triage brings classification, routing, scheduling, queue management, and historical context together in one operational workflow.
Analyze each ticket against your live service catalog and operating rules. Triage proposes a structured classification, a clearer summary, and values for impact, urgency, and priority.
Apply configured dispatch logic and customer-specific handling. Triage then matches work using service scope, skills, availability, and workload context.
Give dispatchers a focused view of active work, pending interventions, assignment state, and ticket context. They can also see the actions available to move service forward.
Search historical tickets and connected documentation by meaning, so the people doing the work can use relevant prior resolutions and environment context.
Connect to existing systems
Triage connects to systems your team already uses. Provider support and capabilities vary by deployment. We will confirm the fit during discovery.
Reasoning: the issue affects remote access after a client update and aligns with prior connectivity incidents. A dispatcher can review the recommendation before submitting it.
Responsible use
Triage is designed to keep people in control of service operations.
Show the reasoning and confidence for each recommendation.
Base classifications on configured catalogs and operating constraints.
Use manual review and intervention paths when the input does not support a confident action.
In production
The team behind this MSP processes about 4,000 tickets each month through ZenTop Triage.
ZenTop Triage is AI triage and dispatch done the right way. They ensure compliant systems are used, personal information is cleaned, and they are very compliance and security minded. The people behind the product are some of the folks I trust most in our industry.
They are also extremely experienced with MSP operations and what we need from a tool like this. They are not coders looking to make a buck. They have been in the trenches, they have consulted on doing it the right way, and now they are turning that experience into a product.
This testimonial was lightly edited for clarity and length.
Start with the process
Explore the product at your own pace. The demo does not require a form, qualification step, or scheduled call.
