CIPP
Microsoft 365 standards, tenant operations, onboarding, offboarding, and policy automation.
MSP automation consulting
Automation projects built around your MSP.
ZenTop connects platforms, removes manual handoffs, and builds workflows your team can understand and maintain.
Supported platforms
MSP platform implementation and integration.
We implement and connect the platforms your team already relies on, then make them work within your operations.
NinjaOne
ImmyBot
Endpoint deployment, application management, maintenance, and repeatable configuration.
NinjaOne
RMM workflows, device operations, alert handling, scripting, and operational integrations.
Hudu
Documentation architecture, process integration, data synchronization, and team adoption.
Rewst
Cross-platform orchestration, PSA workflows, back-office automation, and custom integrations.
No surprises implementations
Know the scope and investment before work begins.
Most ZenTop consulting work is delivered as a fixed-fee engagement. Before development starts, we study the workflow, define what success means, and agree on the implementation.
Clear scope
We document the workflow and systems, along with responsibilities and exclusions, before the build.
Known investment
The project fee is tied to the agreed outcome rather than an unpredictable stream of hours.
Practical handoff
The implementation plan covers testing and documentation, plus launch support and ownership.
From MSP teams
What clients say after the work ships.
These teams brought us specific platform and workflow problems. Their feedback reflects the implementation process and the results their teams received.
We used ZenTop to help us refine our CIPP, and it was well worth the money.
We're super happy with this whole process and the deliverables. Our team thought that, after onboarding with Rewst, this would be a months-long project that would take an enormous amount of time to build. ZenTop gave us a shortcut. In a few weeks, our team had what they needed and was super pleased with it.
Testimonials were lightly edited for clarity and length.
What we do
Automation that fits your MSP operations.
We focus on repetitive work and decisions that should be consistent. We also improve handoffs that consume too much of your team's attention.
Process discovery
We observe the current workflow and identify where judgment and rework accumulate. Then we prioritize opportunities based on impact and implementation risk.
Custom automation
We build API integrations and event-driven workflows, including approval paths and operational tools, around the systems central to your business.
Tool implementation
Configure and connect CIPP, ImmyBot, NinjaOne, Hudu, Rewst, your PSA, and the wider service stack.
Optimization & support
We improve critical automations as your business changes and keep documentation and ownership current after launch.
How we work
Understand the work before choosing the workflow builder.
We first learn who does the work and what information they need. We also identify exceptions and agree on how to measure success.
Discover
Define the process, constraints, failure modes, and desired operational outcome.
Scope
Agree on the milestones, controls, integrations, and human checkpoints.
Deliver
Build in visible increments and validate against real operating scenarios.
Launch
Test, document, transfer knowledge, and support the team through adoption.
Common starting points
Start with a recurring operational problem.
You do not need a polished requirements document. We can begin with a repeated pain point and the people who deal with it.
Service operations
- Ticket intake, classification, and routing
- Dispatcher and technician handoffs
- Escalation and exception workflows
- PSA data quality and process enforcement
Business operations
- Onboarding and offboarding orchestration
- Microsoft 365 and endpoint standards
- Documentation and data synchronization
- Finance, licensing, and back-office handoffs
Start with the process
What is your team still doing by hand?
Tell us where work stalls or gets copied, especially when the next step depends on one person's memory. We’ll map the problem and decide what to improve first.